Members Login
Username 
 
Password 
    Remember Me  
CAPP -> CAPP -> PayPal silent on eBay refunds dispute
Post Info TOPIC: PayPal silent on eBay refunds dispute
budnonymous


Top Poster

Status: Offline
Posts: 3757
Date:
PayPal silent on eBay refunds dispute
Permalink  

PayPal silent on eBay refunds dispute


Fran Foo | August 26, 2008

ALL customers caught out by the collapse of a major eBay seller have been refunded, PayPal claims, but in an about turn the eBay-owned company has chosen not to comment on details, refusing to say how many people were reimbursed.

EBS International, which trades on eBay as Ebusiness Supplies, was liquidated in late July, leaving thousands of customers who had paid for products without their goods.

In the past, PayPal officials have said 2500 customers were affected by the collapse.

Last week, it issued a notice on eBay's forums saying every affected party had been taken care of.

"PayPal has been working through the process of identifying its customers that have recently been affected by the collapse of EBS International (in liquidation), operating on eBay.com.au as eBusiness Supplies and running the website at www.bestbargains.com.au," it said.

"Customers who have been directly impacted by eBusiness collapse have now all been credited by PayPal to either their PayPal account or credit card."

When asked if that meant all 2500 customers were reimbursed, PayPal spokesperson Kelly Stevens repeatedly said: "That's not information that PayPal discloses."

"Early on we provide a very rough estimate in figures.

"The matter has now been finalised and as a business we will not be disclosing the numbers publicly," Ms Stevens said.

It is unclear why PayPal has chosen not to comment despite initially disclosing facts and figures when news of EBS's downfall first hit in late July.

Then, PayPal managing director Andrew Pipolo said customers who used PayPal to purchase items from EBS would be reimbursed from a "special fund" set up by the online payment company.

Neither eBay nor PayPal have disclosed the size of that fund.

SV Partners is managing the liquidation process.

EBS sold a plethora of goods including electric guitars, furniture and exercise equipment.

Customers who have not been contacted but believe they have been duped must submit statutory declarations to PayPal by September 12 to make a claim.

Ms Kelly said statutory declarations were required to confirm customers' identities and ensure the right people were paid.

"We're dealing with a large number of people, both on and off eBay, and we had to have some confidence that payments were being made to the right people," Ms Kelly said.

SV Partners could not be contacted at press time.


 

continues with comments


 







 

What did eb PP do with their cut?   confuse.gif




__________________

Exposing the sleazery of ebaY and PayPal

 
budnonymous


Top Poster

Status: Offline
Posts: 3757
Date:
Permalink  

Here are a couple items related to that huge scandal, in case anyone really believes that eb PP is safe and honest...


from eb Australia forums: (long thread)

EBS Fraud : Ebay culpable in the EBS Fraud

"We have sighted the letter that SV Partners, the Administrator of EBS, has distributed to all of the creditors of that company.

Among the 25 pages of creditors ebay is listed as being owed $184,379.93.

Ebay claims that over the last three months EBS racked up sales of $1 million, so let's call it an average of $330,000 per month.

Using the ebay fee structure as a guide it is difficult to see how the amount owed to ebay can represent less than three months trading for EBS.

Ebay send accounts on a monthly basis and requires settlement quickly, within three weeks in most cases.

How is it then that EBS has been able to rack up such a high account with ebay? Ebay has clearly allowed EBS (its seventh largest seller in Australia) to pass the due date for payment. For mere mortals this would mean that your ebay account is immediately suspended and you can no longer sell.

By allowing EBS to continue trading, and receiving payment, ebay has allowed thousands of unsuspecting buyers to throw good money after ebays bad.

This action makes ebay culpable in this fraud.

And knowing EBS was behind on payment, is this why ebay turned a blind eye to EBS's breach of the PayPal User Agreement on thousands of listings every month and collected payment from buyers 30 days in advance of the supposed despatch of the goods?

A reasonable person would have asked the question, if they cant afford our fees for three months how can they pay for the goods they are selling on our site?

A reasonable person would have taken steps to protect the ebay community and suspended the seller, at least until they were solvent enough to pay their fees.

The action of ebay can only begin to be redressed by refunding all of the losses to all of the ebay buyers regardless of how they paid for the goods, immediately."


From Red Ink Diary blog, in post:

I Can't Get No Satisfaction (from PayPal)



"
Dear xxxxx xxxxx,

We have concluded our investigation into your Buyer Claim.


Seller's Name: EBS International Pty Ltd
Seller's Email: sales@ebusiness-supplies.com
Sellers Transaction ID: 3BY14625XB903053W

Transaction Date: 7 Jun 2008
Transaction Amount: -$342.50 AUD
Your Transaction ID: 5LD50651CR229911F
Case Number: PP-508-829-798

Buyer's Transaction ID: 5LD50651CR229911F


You have received a refund via PayPal in the amount of $0.00 AUD.


Yours sincerely,

Protection Services Department

"





-- Edited by budnonymous at 07:16, 2008-08-26

__________________

Exposing the sleazery of ebaY and PayPal

 
284dan


Senior Member

Status: Offline
Posts: 202
Date:
Permalink  

budnonymous wrote:

What did eb PP do with their cut?   confuse.gif

 

I will give you a hint:

 

666px-Jeans_pocket_back.jpg



__________________
budnonymous


Top Poster

Status: Offline
Posts: 3757
Date:
Permalink  

It seems our "pals" are earning themselves quite a reputation...

Fran Foo | September 02, 2008

PAYPAL Australia has been accused of reneging on a public commitment to repay all customers affected by the collapse of a major eBay seller.

Thousands of people were caught when EBS International, which traded on eBay as Ebusiness Supplies, went into liquidation in late July.

Usually when goods purchased are not delivered PayPal will tap into a seller's account to reimburse a buyer. So hopes were raised when PayPal managing director Andrew Pipolo publicly said the company, not EBS, would refund all affected customers from a special fund.

Mr Pipolo's comments were seen as crucial to the victims, as EBS had gone bust and its executives could not be tracked down. Hence there were no seller funds to dip into.

The victims had also relied on repeated claims by PayPal, and its parent company eBay, that people who paid via PayPal would be eligible for up to $20,000 in buyer protection should they fail to receive their items.

While PayPal had several conditions on who could access it, Mr Pipolo's repeated declarations that the special fund would reimburse the buyers put many at ease. However, many victims have reported not being paid.

"The collapse of EBS has highlighted - in very clear terms - that the key benefit of PayPal's buyer protection policy is entirely illusory.

"If PayPal cannot recover your money from the seller, there is simply no protection," said Robert Vandermeer, spokesman for a group of eBay members seeking recourse for all the victims.

But eBay spokesperson Daniel Feiler and PayPal spokesman Kelly Stevens debunked Mr Vandermeer's claim.

"That is entirely wrong. The funds come from PayPal, not the seller," Mr Feiler said.

"EBay and PayPal will be the largest victims of this," he said.

(continues)


__________________

Exposing the sleazery of ebaY and PayPal

 
budnonymous


Top Poster

Status: Offline
Posts: 3757
Date:
Permalink  

284dan wrote:

 

budnonymous wrote:

What did eb PP do with their cut? confuse.gif

 

I will give you a hint:

 

666px-Jeans_pocket_back.jpg

 


Hmmm. The pocket is too obvious, therefore I conclude you are speaking of the "666" in the image properties.  biggrin.gif

lmao.

 



__________________

Exposing the sleazery of ebaY and PayPal

 
Page 1 of 1  sorted by
Quick Reply

Please log in to post quick replies.
CAPP -> CAPP -> PayPal silent on eBay refunds dispute
Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse 		Powered by ActiveBoard