Members Login
Username 
 
Password 
    Remember Me  
CAPP -> CAPP -> Bad customer service cited as #1 reason Chinese auction users hate eBay
Post Info TOPIC: Bad customer service cited as #1 reason Chinese auction users hate eBay
xppman


Top Poster

Status: Offline
Posts: 745
Date:
Bad customer service cited as #1 reason Chinese auction users hate eBay
Permalink  

80% of those surveyed preferred using Taobao over Ebay. And it was not for the reason most analysts have touted as the reason for Ebay’s downfall in China – that Ebay charges while Taobao is free. Indeed, Ebay’s fees were not one of the 5 biggest reasons why Chinese consumers resoundingly chose Taobao over Ebay. In fact, they were “willing to pay” if they felt that they were benefits for doing so.

Instead, the biggest complaint that consumers had with Ebay was the perception that it did not care about both buyers and sellers. They said that Ebay did not have a phone number that consumers could call when they had a problem. Before Ebay acquired Eachnet, sellers and buyers could call a number for service questions. After the acquisition, Ebay brought in the same practices it had in the US and did not offer buyers or sellers a phone number to call, expecting consumers to email questions or join online discussion groups.

Consumers in China view this as a major lack of customer service rather than as an efficient way to get answers and as a way to make friends with others in the Ebay sphere. They said that if they were going to pay to sell their products, they should at least have a number to call if they ran into problems...

full artical

Courtesy of Mandy at TT

__________________
anonymous


Top Poster

Status: Offline
Posts: 1446
Date:
Permalink  

So it sucks even for free. No surprise there.

ebay may not be in China much longer.



__________________
CAPP Consumers Against PayPal Policies - Exposing the sleazery of sleazebay and painpal
xppman


Top Poster

Status: Offline
Posts: 745
Date:
Permalink  

eBay may NOT be anywhere much longer. IMO

__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.
CAPP -> CAPP -> Bad customer service cited as #1 reason Chinese auction users hate eBay
Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse 		Powered by ActiveBoard