OMG!!

Check this post out on the board over there... SHOCKING...Now we know for sure that Paypal is pocketing alot of these so-called chargebacks!!

OP Started the thread with this...

hotcaliforniastyles  (1267 ) View Listings | Report

Wow, I am sitting here stunned right now. I posted a few days ago about the person who bought an $800 purse from me with a confirmed address and 100% feedback, who left me positive fb for the transaction and all was well... or so I thought. Paypal suddenly claimed I was the recipient of "unauthorized funds" and reversed the transaction leaving me with a neg $800 balance and without the item in my possession. I did not realize I needed sig confirmation so I shipped with del confirmation-- leaving me unprotected with regard to Sellers Protection. Paypal initially told me the buyer filed a complaint saying someone had made this "unauthorized purchase". Then they froze my husband's account too in an attempt to collect the neg balance on my account. I thought I was the victime of fraud, i.e. the buyer decided to keep the item and claim she didn't buy it. Well all that has changed! The buyer just emailed me and said she was out of town for 2 weeks for the July 4th holiday and was shocked to find my emails demanding payment or the purse. She said she NEVER filed with Paypal, does in fact have the purse and loves it, and doesn't understand any of this. So I then called Paypal and told them I have this email from and that I wanted our accounts that are being held hostage to be released immediately! I asked how there could be unauthorized use of her account when she is claiming she never filed... Well then PP totally changes it's tune! Now they are telling me that it wasn't the buyer who filed a claim, oh no, it was PP who "red-flagged" the transaction and decided something "didn't look right". The person on the phone is now telling me a different story than I had been told before I received this email from the buyer. Then the PP person starts putting it all back on me-- saying if I had followed the SPP I would not have had to worry about it. They are going to take their time in resolving this but I do believe it will be resolved in my favor. The buyer sounds legit and the person at PP said "we'll be wrapping up our investigation shortly"... oh sure, now you will, keystone cops! LOL.

Anyway, now I learned two things: Don't use Paypal, but if you have to, be sure to get sig confirmation on high end items. As someone else pointed out, that little reminder is missing from the payment page-- the tell you to ship to a confirmed address, but when it's a high end item you need a sig. I was not a seller of high end items and didn't know this. I think we should post reminders on ALL of the forums. And as a side point, although I was not a seller of high end items, I am a buyer of them occasionally on ebay and have NEVER had to sign for an expensive item. I would bet you that most sellers do not know they are vulnerable to Paypal's arbitrary "fraud detection" system.

This poor woman came telling the board that Paypal not only deducted the money out of here account leaving it $-800, but also froze up her hubbys account for $64.. Leaving the total of what Paypal would have stand to gain $1,664 ($800 for original purchase plus, $800 to bring the account up to balance, plus hubbys fund)

http://forums.ebay.com/db2/thread.jspa?threadID=2000177023&tstart=0&mod=1152678185940

 Her original post is here, She tells the story how they froze her hubbys account as well

http://forums.ebay.com/db2/thread.jspa?threadID=2000175929&tstart=0&mod=1152673025761

GLA