I just saw that. The poster has 99.1% positive feedback. They are jumping all over that. The big point, complain to the media, not to the place where you know it wont do any good. Give them the facts and figures. With so many ebay/paypal stories around, the media will start to jump all over siimilar stories.The only way PP will change is when they are forced to. Best thing of all is to simply not use ebay or PP.