Yet another case where proper customer service was only received after, and as a direct result of contacting media. This time a buyer. Be prepared to go to this length if you use ebay/paypal. (ahem, Bill me later too). For as you can see / have seen, this is not the exception, but the rule. Demonstrated repeatedly, predictably.
Dear ABC News Fixer: In May, I purchased a case of baseball cards on eBay for $689.99. The product was a pre-sale and the item was not to be released by Topps Inc. [to the private seller on eBay] until July 31.
On Aug. 2, I looked up the item number on eBay, only to see that the seller had been suspended. I immediately filed a dispute with PayPal. However, my dispute was rejected because the 45-day time-frame for disputes had already passed. ...