The former thread was seriously outdated therefore I've created this.
I've tried to preserve all relevant content. I'm not sure how much of this is still applicable. I'll try to fill in some blanks and update this with more current info. It may take some time to complete.
I suggest using the forum topic tags and/or search feature to locate more info where need be.
Visit screw-paypal.com excellent resources page for a state by state breakdown of the PayPal's money transmitter license info, help crafting a letter and more.
Alternately, see the FREED & WEISS LLC site at http://www.freedweiss.com/PayPal-Holding-Money.shtml regarding the unexplained Paypal money holds lawsuit. Download the pdf of the complaint here: http://www.freedweiss.com/10-05-12-1-Paypal-Complaint.pdf Where to file complaints
Click on the this report form link and follow the screen prompts.
Using that form puts PayPal on official notice that you are filing a "EFT error" complaint under the Electronic Fund Transfer Act (EFTA). The error being "they WON'T allow you to have access to your funds".
When PayPal receives your notice, it is required by law as outlined HERE How Do I Correct Errors?
PayPal may take up to 45 days to investigate your complaint or question and if they decide to do this, they are supposed to provisionally re-credit your Account within 10 days, for the amount you think is in error, so that you will have use of the money during the time it takes them to complete their investigation.
(i.e. they still claim your account is "linked" to
another account who they "claim" owes them money
and WILL NOT unfreeze your account)
PayPal is supposed to send you a written explanation and you may ask that PayPal provide you with copies of all documentation it used in support of its findings. (copies of the documents that they used in their investigation). By law, PayPal is supposed to provide you with these documents.
NOTE: This is for US accounts: READ PP's Electronic Fund Transfer Rights and Error Resolution policy located at PayPal's website for specifics if you are a new account holder or outside the US.
Also PP is bound by the both the California and Federal FDCPA (Fair Debt Collections Practice Act) The point of telling you people to file under paypal's newly revised Electronic Fund Transfer Rights and Error Resolution process is that this will not only guarantee a FAST and "official" response from PayPal.
It will provide you with documented evidence of the situation from paypal.
Folks I'm telling you. USE the PP Electronic Fund Transfer Rights and Error Resolution policy / process.
You want an OFFICIAL PAPER TRAIL from paypal. You want OFFICIAL PP DOCUMENTATION on this matter.
Not hearsay over the phone or in an email from them that can be altered or denied at a later date.
You want paypal to officially tell you (in writing) that YOUR ACCOUNT IS FROZEN BECAUSE "WE AT PP, THINK YOU ARE SOMEONE ELSE", OR "SOMEONE YOU KNOW OWES US MONEY, SO WE ARE HOLDING YOUR FUNDS UNTIL YOU GET THEM TO PAY UP".
You want PAYPAL TO PROVE THESE CLAIMS. You want this ERROR that you can NOT complete and "electronic funds transfer" from your paypal account to your bank account because pp will not let you. (Because of them believing you are someone else or someone you know owes them money)..
You want this ERROR CORRECTED IN A TIMELY MANOR (10 days to PROVE THIS ERROR is NOT an error or PROVE their claim).
If they can't "officially" PROVE their is NOT in error on their part.
YOU WANT PP to grant you access to your money and allow you to TRANSFER YOUR MONEY "ELECTRONICALLY" TO YOUR BANK ACCOUNT on day 11 after you OFFICIALLY NOTIFY THEM OF THE "ERROR".
I'm telling you people.
You want to follow this NEW and court ordered revision in PP's Electronic Fund Transfer Rights and Error Resolution process.. and you want to DO IT immediately after finding out your account is limited, frozen or otherwise in a state where you can NOT COMPLETE AN ELECTRONIC FUNDS TRANSFER from your pp account to your bank account.
YOU WANT THIS IN WRITING AND YOU WANT TO SEND YOUR OFFICIAL NOTIFICATION OF THEIR "ERROR" TO THEM IN WRITING and USE THE ONLINE FORM AS WELL. Write to: PayPal Attn: Error Resolution Department P.O. Box 45950 Omaha NE 68145-0950
AND YOU MUST USE CERTIFIED RETURN RECEIPT MAIL TO DO SO. So YOU can "PROVE" they received your official complaint of the error.
The day they receive your complaint, the clock starts ticking. 10 days later (even if they state "IN WRITING" that they need more time to "investigate".
They are supposed to provisionally credit your account back on day 11 and allow you access to your funds.
If on day 10 (or sooner) if they say "we goofed up". On day 11 you should have your account fully operational and be able to make an EFT to your bank account.
If they say "NO we did not goof".
THEY ARE TO SUPPLY YOU "IN WRITING" the explanation (and also hard copies) of ALL the evidence they used to determine that the ERROR (of them NOT allowing you access to your funds) is indeed NOT an error.
NOTE: If you receive an official (in writing) "NO we did not goof" letter and the do NOT supply you with ALL the evidence they used to make that determination in that official (in writing) notice.
Send a second letter to: PayPal Attn: Error Resolution Department P.O. Box 45950 Omaha NE 68145-0950 (CERTIFIED RETURN RECEIPT MAIL)
and demand ALL the evidence they used to make that determination.
That documented evidence should PROVE that them denying you access to your funds is NOT an error.
If when you get this information and it does NOT PROVE their claim. You have them by the balls and now have EVIDENCE to take it further to an attorney or if your savvy enough to file a case against them in a court of LAW.
-- Edited by Moderator 1 on Friday 3rd of May 2013 01:41:49 PM
If Paypal has frozen your account or They have done something that you believe is wrong or illegal,There might be help. Here is 1 attorney's name, address, and email.His name is Fredrick/Fred Gaston with Gaston & Gaston.222 Ash Street San Diego 92101. fg@sandiegolegal.us Send him an email of your story/situation.....He primarily wants people in California, however he said if it gets big enough he will go bigger, so if you are in another State, just make sure you tell him which State you are in. He will be filing a suit as soon as June,2007
There are a few law firms involved in these cases. I forward each response that I get to all of them. Here are two names:
Frederick W. Gaston 222 Ash Street San Diego, CA 92101 Ph: (619) 398-1882 Fx: (619) 398-1887 www.sandiegolegal.us
Bill Heywood Los Angeles, CA tel: 310-463-7367 BillHeywood2002@yahoo.com
Bill Heywood is working on a class action against Paypal wherein there have been substantial losses, i.e. $500.00 and more. Fred et al are working on class action against Ebay for a variety of unfair business practices and unfair suspension resulting in substantial losses.
Please feel free to call or email them with the details of your cases.
This short tutorial guides online visitors to the CA Department of Consumer Affairs - dca.ca.gov - "File A Complaint" process - the presentation gives instructions on how to find specific professions, or trade groups consumers may wish to report on.
If you suspect the use of undisclosed paid-word-of-mouth endorsers acting on behalf of unscrupulous entities such as ebaY or paypal, this is the process.
Also save this info for other eb-pp related issues such as being billed for 'free' listings, cheated on invoices, victim of 'glitches', time duaration, etc.
They won't act on single cases but rest assured they will act if complaints are received by enough people. So don't be shy. If you feel you've been cheated and or decieved, complain, complain, complain!