To Paypal or NOT to Paypal

Quite unbelievably, despite reporting a problem to Paypal on 26 August, we have STILL not received confirmation that this problem has been resolved. Heres the background

StatCounter members who had upgraded in the previous few days had NOT been appropriately upgraded as the Paypal system stopped sending out subscription payment notifications. In fact new subscriptions were no longer created at all and payments received were not linked to StatCounter accounts.

In short, we were receiving hundreds of Paypal payments which we couldnt link to any StatCounter account. As you can imagine, this caused serious difficulties for us.

We reported the problem to Paypal with as much supporting evidence as possible to assist them in quickly identifying the problem but, as we have come to expect, the first response from Paypal completely ignored the information we supplied and denied the problem.

Its now 5 WEEKS since we reported this issue to Paypal and we have STILL not received confirmation that this problem has been resolved. We feel we have been more than patient at this stage and remain astounded that any company can treat its customers with such disregard.

While we understand that ALL services can have problems from time to time we find Paypals habit of ignoring its customers to be abhorrent. We are particularly upset that Paypals poor behaviour can and does impact on you, our members, and also unfairly reflects on us.


continues...




As you'll see, that's not Statcounters first go round with paypal. Guess they didn't heed the advice they got then?