Talk to any eBay buyer or sellers and you'll find that sometimes it is difficult to get help when you dont know how to do something on eBay -- and scrolling through pages of FAQs is time consuming and it may not even address your problem or answer your specific question.

However, eBay is taking customer service to a new level by offering its members access to intelligent customer support using virtual agents. The company previously offered virtual agent support on its sites in France, Germany and the United Kingdom, but now has rolled it out on eBay.com and the eBay.ca site.

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