I sent this letter to PP thru the complaint process & got a response with in a bout 4 hours

PayPal has made an unauthorized electronic funds transfer by withholding my funds as outlined in clause F(iii). I Request a copy of all documentation paypal used in determining to freeze my account. EFTA requires paypal to investigate my claim within a short time period, provide a "meaningful" response, and actually send me any paperwork it has to support its action, at my request, this is in case I have no recourse but to sue PayPal for triple damages as allowed under the Act. I have also been in contact with all necessary Attn. Generals, BBB & local authorities. I will pursue this to no end no matter what the cost is to me…this is a matter of principal!!

Sincerely,

XXXXXXXX

This is the response they gave me,

Thank you for contacting PayPal, my name is Michelle and I am with
PayPal's Executive Escalations.  I sincerely apologize for the
frustration this matter has caused. I have reviewed your account and
would like to offer the following information in response to your
inquiry.

A review of your account, under the email address npsales.com@gmail.com,
shows that on March 4, 2006, your account was placed under limited
access as you were linked to an account under the email address
bob808bob@msn.com . The accounts share last name, login location,
address and merchandise.  PayPal felt that this was enough information
to warrant further examination.

In accordance with our User Agreement, PayPal may place a hold on funds
in your account, limit funding sources and payments, limit access to an
account and any or all of the account's functions (including but not
limited to the ability to send money or making withdrawals from an the
account), limit withdrawals, indefinitely suspend or close your account
and refuse to provide our Services.

Furthermore, PayPal may "continue to limit your account access for up to
180 days as is necessary to protect PayPal against the risk of
reversals, or may close your account by giving you notice and mailing a
check for any funds in your account (minus funds that are in dispute) to
the address that you have provided."  In the event that a chargeback or
Buyer Complaint is received against your account during the 180-day
timeframe, and you do not qualify for the Seller Protection Policy, your
PayPal balance will be debited for the amount of the chargeback or
complaint.

Based on the information we have, we have determined that the risk of
offering you our services exceeds the risk that we are willing to
accept.   Consequently, your account was placed under limited access.
Now you can restore access to your account by taking the steps provided
to you in your account and having the operator of the aforementioned
account contact PayPal and take the steps necessary to restore full
access to the account.

I am very sorry that you feel it's necessary to escalate this issue to
your state's Attorney General, Better Business Bureau and your local
authorities. Generally, these agencies forward your inquiry to us for
review and we are able to respond to your complaint within a few days.
Should you find it necessary to escalate your concerns to the
aforementioned agencies, we will be happy to respond to the inquiry we
receive.

Again Mr. X, I sincerely apologize for any inconvenience this
situation has caused.  Please feel free to contact me directly at
crme@paypal.com if you have any further questions or concerns.

Sincerely,
Michelle
Executive Escalations
PayPal, an eBay Company

#1 That is B.S. No one has lived at this address for over 2 years &....

#2 I started the account when I moved in. I did have an old PP account but it was never used at or from this address & was not registered to this address....

#3 The items I sell always change & are different from month to month or even week to week.

#4 That leaves us with the same last name & that is the only real proof they have & they are making their decision on that one fact alone. Every other reason they gave is 100% B.S!

#5 My question is thru what eBay account, notice they are not claiming to tie my PP account to my eBay account??? I am confused?

Oh ya they did not pick up on cookies or anything because I completely reformatted & restored my PC when I moved in here so it was clean as a whistle.

-- Edited by Shocat at 22:57, 2006-03-22

your account was placed under limited
access as you were linked to an account under the email address
bob808bob@msn.com . 

having the operator of the aforementioned
account contact PayPal

are they kidding?   how are you supposed to go about find the guy who owns this email account?  why don't they just email him and ask him themselves???  that is ridiculous.   how do you even found out what this guys name is?   will they give you that information?   i would email them back and tell them since they froze your account based on a guy that you don't even know that they should give you his complete contact information so that you can call him and tell the m-fer to close his paypal account and make him call paypal and tell them that he is not you.  

 

 

Too bad the BBB does not have any real power to enforce anything. All they can do is to record the complaint and whether or not it was corrected. They are not a govt agency whatso ever. They can do absolutely nothing to help.

It is still worth com[plaining, just dont expect much out of it.

Here is another place to complain:
http://consumeraffairs.com/php/a_report.php

You can also write them a bad review at http://www.epinions.com

The real places to complain are at the FTC, your state AGs office, the Nebraska and Ca AGs, your legislators, by all means, do not overlook the media. Sooner or later this fraud needs to be exposed to everyone.