In addition to tacking on some sneaky new fees, PayPal apparently has instituted another off-putting practice on some accounts. According to reader Melissa, the online money changer was taking 20 percent off of her monthly sales and keeping it in...
Starting in June, Paypal started assessing a fee of 2.9% on on purchases marked "goods" or services" to personal accounts. They can do whatever they want, but the problem is they were very quiet about it. Almost sneakily so.
People should read this, follow links and decide whether they truly feel that paypal is an honest company, or just your basic low-life, money-grubbing weasels.
*Wise* consumers and merchants will avoid this outfit like the plague IMO.
Hearing the anger over new fees introduced months ago with minimal notification, Paypal is now looking to set the record straight.
In an official blog post, director of product marketing Heinz Waelchli explains the reasoning behind what anyone who happened upon Paypal's terms of service since mid-June has known: If you have a Personal account, you'll pay a fee of 2.9 percent, plus 30 cents, to get transfers from other Paypal accounts filed as "Goods" or "Services."
Money transfers to friends and family are free, even for people with Premium accounts. This is what Paypal focused on when announcing the changes to its service, staying relatively quiet on the new fees for Personal account holders.
The issue isn't so much the added cost, but the lack of notice. After speaking to other Paypal users, I know I'm not the only one who didn't spot the changes until I saw the money coming out of my incoming funds.
Waelchli said an e-mail went out "to all customers who asked to receive this information," so I guess I must have clicked a box that said "Please don't tell me when you intend to charge me more money, but definitely tell me about all the great new services you're offering."
What really seemed to rile people up after the original story was a quote from Paypal PR Manager Charlotte Hill: "We didn't want to make a huge formal communication out of this pricing change, because we weren't really adding any fees, and we were hoping it would be a more useful experience for people," she said.
I think what Hill meant was because Paypal had eliminated friends and family transfer fees for Premium accounts, but added goods and services fees for Personal accounts, the sum total was nothing additional (never mind that Paypal made a big to-do about one of those changes, but not the other).
Whether Hill's logic is flawed or just straight-up PR spin, the point remains that every Paypal customer, or at least every Personal account holder, should have been clearly notified of the changes, without the marketing hype. I hope for Paypal that it's a lesson learned.
I have this event coming up and will be be the funds-collector from people scattered across different locations. Initially, I thought of PayPal as the easy way to go.
Boy, was I wrong.
Today, thanks to a very poor experience with the company's Web site and a couple of clueless telephone customer service reps, I've decided against PayPal - all because I think the company's policies involving credit/debit card fees are misplaced and unfair. Instead, I'll probably just make everyone send me a paper check via snail mail. .
One of the biggest problems is that PayPal naturally assumes that everyone collecting money is a "seller" of some sort of product or service. What's wrong with just being a recipient, a collector or funds, if you will? What about people who collect for family reunions or special events, such as what I'm doing? Hey, I'm just being a nice guy by agreeing to collect the funds for the group. Why should I have to eat a few bucks from every transaction just so the sender can use a credit/debit card to pay? That's a convenience - and the sender should cough up for it.
Actually, under PayPal's policies, the sender has the option of eating the fees - roughly 3 percent of the transaction plus 30 cents - or passing them along to the recipient. I don't object to credit card fees. I just don't think that - in this particular situation - I shouldn't have to be the one who takes the loss. I should be given the option of refusing such transactions - but I don't. Here's how it should go:
The sender launches a credit card payment and is informed of the fees. The sender decides to pass along the fees to the recipient but, instead of getting a payment confirmation, the sender gets an error message informing him that this recipient does not accept credit/debit card payments unless the seller pays the associated fees. At that point, the seller has a choice - eat the fees or cancel the transaction. Simple as that.
But that's not how it works. And that's why I won't be allowing anyone to pay their share of this event via PayPal.
Here's the sad reality: PayPal - and the execs at parent company eBay - could probably give a rat's behind what I think of their credit card policies. I'm not a frequent buyer or seller on eBay and don't regularly use the service. And I'm just one guy. Seeing how I don't like how PayPal works, I can just haul my behind to the bank with a stack of checks and do things the old-fashioned way.
PayPal is one of eBay's sweet spots. In its last quarterly earnings report, the company said that the payments business unit, which consists of PayPal and Bill Me Later, saw year-over-year revenue growth of 11 percent for the quarter and a 20 percent jump in active registered accounts, now up to 75.4 million. It aspires to double in size by 2011 - largely by continuing its growth on the eBay site as well as by increasing the service's use among merchants that aren't part of eBay. In addition, PayPal is looking toward handling more mobile transactions and payments for businesses such as banks, non-profits and online social networks.
So guys like me really aren't on the radar. At least now I know where I stand with PayPal.
If you're a PayPal customer, you may be in for a surprise the next time you look at your account.
Personal accounts are now charged a 2.9% fee + 30 cents to receive payments for "Goods" or "Services", something that was previously free. No formal announcement about the change was made.
"We didn't want to make a huge formal communication out of this pricing change, because we weren't really adding any fees, and we were hoping it would be a more useful experience for people." --Charlotte Hill, PayPal PR Manager
Read that again. They chose not to announce it because it would be a more useful experience. PayPal's director of product marketing, Heinz Waelchli was also less than forthcoming on the PayPal blog while trying to spin the story.
This double-dipping -- charging both sellers and receivers for transactions - will result in a major increase in fee revenue for eBay Inc. which owns PayPal.
Want to get around this blatant money grab? Get a Premium or Business Account with PayPal. Or just ditch PayPal altogether, and sign up for Google Checkout.
I have opened a PayPal account and completed verification process successfully. I received my first transfer and within 3-4 weeks tryed to withdraw money. But acc. was locked and I could not get a penny. No any reason, first transfer, first withdrawal, verified user!
They asked any document with address. Why? No explanations. I scanned existing invoice and sent them a copy. But got the new requirements:
"-Your monthly statement for the credit card. The statement
must show your name, address, and account number exactly as they appear in your PayPal account.
- A current utility bill. The bill must show your name and address exactly as they appear in your PayPal account.
- Your driver's license or passport. Please make the copy as large and as light as possible."
Already 3 documents! After submitting those, they'll ask much more, I guess.
Avoid, never use this service! They are real s
windlers and able to steal your money at any moment without even small reason.
PP is making their money from snatching & holding people's funds. They have turned it into a full-time scam from the looks of it with glitches, conflicting, false, and misleading statements, etc.
Many have also reported them to claim never having gotten whatever extra info you send in, so don't hold your breath waiting for that to work.
Paypal is only a money transmitter service in most states it even has a license in. All the ones I've looked at so far had a finite time limit to complete transfer.
One thing you might try is to go to paypal main page, then down to State licenses. Find your state's info. Then conduct some research. If PP is not following the letter of the law, go to screw-paypal.com resources page and find a letter template. Fire off a letter or an executive email carpet bomb.
You can also file complaints with your state's AG, the California and Nebraska state AG, follow link below to my blog, then look on lower left menu for all the links and more.
Anyone else out there have a rant or a problem? Don't be shy.